Refund Policy

Right of Cancellation

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us: louise@isleofbutecandles.co.uk

with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email: louise@isleofbutecandles.co.uk within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate on return of the damaged goods. We will also pay you the cost of the return postage.

Return Address:

Isle of Bute Candle Company
Glenbeg House
56 Ardbeg Rd
ROTHESAY
Isle of Bute
PA20 0NL

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.